よくある質問

Made-to-order products will be delivered approximately 4-6 weeks after your order is confirmed.

If the item is in stock, it will usually be shipped within 2-5 business days.

Please check each product page for detailed delivery times.

Some Hephol products are made-to-order, with each item being produced individually after an order is placed.

Since you choose the size and materials, and our craftsmen tailor each item by hand, it takes time until completion.

Please feel free to contact us before purchasing, as the scope of service varies depending on the product.

Resizing may incur additional time and cost.

Depending on the design, engraving availability and the number of engravable characters may vary.

If you wish to have an engraving, please inquire in advance.
Please note that engraving is an optional service and will incur an additional fee.

Hephol jewelry is made from precious metals such as K18 gold (yellow and white), platinum, and silver.

The materials are selected according to the design and purpose, and each is tailored to make the most of its characteristics.

For details on the materials used, please refer to the "Material" section on each product page.

Hephol jewelry features a brushed (matte) finish with a subdued texture.

Through daily use, areas that are bumped or rubbed may develop a partial shine, which is a characteristic of the material and finish.

Please enjoy the changing appearance of the jewelry as it is used over time, a unique charm of the brushed finish.

Hephol also offers refinishing and maintenance services, including for brushed finishes.

As part of our aftercare to ensure your jewelry lasts for many years, please consult us if needed.

We also offer repair and maintenance services after your purchase.

Please contact us first so we can assess the condition and provide you with details and costs.

After wearing, gently wipe with a soft cloth and store in a place away from moisture and direct sunlight.

We recommend storing each piece separately to prevent contact with other jewelry.

All products will be delivered in a pouch and case, packaged in a paper box.

If you would like a special gift, please let us know in the notes section when placing your order.

We do not accept cancellations once an order has been confirmed.
For made-to-order products, production begins after payment is received. Therefore, if you have any questions, please consult us before placing your order.